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Microsoft Dynamics 365 is a cloud-based software that connects people, products, and data. It combines CRM and ERP capabilities on a single platform integrated with Office 365, Cortana Intelligence, Power BI, and other Microsoft products.
It is the business apps included in it which you can purchase individually or a package. Previous it had three modules in the CRM namely Sales, Marketing and Customer Service and re-grouped into Dynamics 365 for Sales and Dynamics 365 for Customer Service.
In addition to this we have multiple other apps from CRM and ERP domains as shown in the picture below.
- Dynamics 365 for sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Operations
- Dynamics 365 for Financials
- Dynamics 365 for Field Service
- Dynamics 365 for Project servics automation
- Dynamics 365 for Marketing