ITIL 4 Foundation is a certification course that introduces participants to the fundamentals of IT service management (ITSM) using the ITIL 4 framework. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL), a globally recognized set of best practices for ITSM.
The ITIL 4 Foundation course covers key concepts, principles, and practices of ITSM, including the four dimensions of service management, the service value system (SVS), the ITIL service value chain, and various ITIL practices such as incident management, change management, and problem management.
During the course, participants will learn how to align IT services with business needs, how to create value for customers and stakeholders, and how to improve the quality and efficiency of IT services. The course also covers the role of technology in supporting ITSM, as well as the importance of collaboration, communication, and continuous improvement in service management.
- The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
- Obtaining a Managing Professional designation gives you the essential skills to run successful IT-enabled products and services..
- Understand the key concepts, principles, and practices of IT service management using the ITIL 4 framework.
- Describe the four dimensions of service management and how they interact with each other.
- Understand the ITIL service value system (SVS) and its components, including the ITIL service value chain..
- Understand the importance of creating value for customers and stakeholders, and how IT services contribute to business objectives.
- Describe various ITIL practices, such as incident management, change management, and problem management, and their role in delivering high-quality IT services.
- Understand the role of technology in supporting ITSM, and how ITIL 4 promotes the integration of digital technologies with service management practices.
- Understand the importance of collaboration, communication, and continuous improvement in service management
- Prepare for the ITIL 4 Foundation certification exam.
| Course Name | Course content | Duration(hrs) | Delivery Mode |
|---|---|---|---|
| ITIL 4 Foundation | 24 Hours | Online / In-class |
- Improve service quality.
- Increase efficiency.
- Foster collaboration.
- Promote continuous improvement
- Align IT with business objectives.
- An interest in IT service management.
- Strong analytical skills.
- Attention to detail.
- A willingness to learn and adapt
- Good communication skills
- IT Service Desk Analyst
- IT Operations Manager
- IT Service Management Consultant
- IT Project Manager
- IT Business Analyst