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Microsoft Dynamics AX 2012 Retail

Course overview

A modern application framework for the Retail Enterprise has been developed by the Microsoft for using touch-first, modern applications or “modern apps”- to interface effectively with existing and new operation systems. This framework helps in modernizing and transforming in-store retail operations by using a combination of modern devices, apps and cloud-based services.


How does Microsoft Retail help a business?

  • Improves customer service while maximizing time spent with customers, to help them select the right products and minimize show rooming.
  • The in-store workflow can be enhanced, service efficiency and cost-effectiveness can be improved and a highly differentiated, exceptional customer experience can be delivered.
  • Your staff can be empowered to do their best work and spend the maximum amount of time driving revenue by using employee engagement solutions by Microsoft.

What qualities/skills in trainees help?

  • Retail store management, high traffic/high volume retail and people management experience required.
  • College degree preferred.
  • Previous experience working with and selling technology preferred.
  • Strong written, verbal and presentation skills required.
  • Ability to build strong customer relationships, develop and motivate employee team is required.
  • Strong organizational skills and attention to detail is necessary.
  • Lifting with or without assistance and carrying purchases out for customers may be required.

Job Heading

  • Assistant Store Manager.
  • Consumer Product Advisor.
  • Consumer Services Advisor.
  • Business Sales Specialist.
  • Store Manager.
  • Inventory Control Expert.
Microsoft Course NumberCourse ComponentsDuration in Days
80583Installation and Configuration for Microsoft Dynamics AX 2012 R22
80584Development and Customization for Microsoft Dynamics AX 2012 R23